For regular orders, please allow 3-7 business days to process and 3 days for shipping domestic. For custom orders, please allow 4-5 weeks to create and 3 days for shipping domestic. Free delivery to Canada with a minimum of 149$ purchase. International deliveries takes about 7 days.
NOA JEWELRY is EXCHANGE ONLY. You may EXCHANGE an item within 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you an exchange. We do NOT offer refunds. ALL CUSTOM MADE ITEMS ARE NOT ELIGIBLE FOR RETURN. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be exchanged. Any item that is returned more than 30 days after delivery will not be exchanged.
Depending on the material of the jewelry you purchased, they require specific care.
The oils from your skin transfer to the metal and need to be washed off periodically with a sterling silver solution (dip in not more than 20 seconds and rinse off with hot water). Also, Gold-Filled jewelry needs to be exposed to air (as opposed to sterling silver). Please, do not store in anything airtight!Do not put your jewelry in contact with pool, ocean water, or hot tubs, the chemical may cause a reaction on your jewelry. Please keep your jewelry away from any hand sanitizer, household products, creams, and perfumes the alcohol will tarnish it.Remove before showering.
The best care for your sterling silver jewelry is to actually wear it! The oil from your body will help clean it.It is best to store them in an airtight bag away from sun and humidity (ziplock works great!).Do not put your jewelry in contact with pool, ocean water, or hot tubs, the chemical may cause a reaction on your jewelry. Please keep your jewelry away from any hand sanitizer, household products, creams, and perfumes that will tarnish it. Do not wear when exercising.
As the jewelry is not 100% solid gold, extra care should be taken to maximize its lifespan. Anything plated will eventually tarnish with time and wear.To decrease the chances of fading out, here are easy ways to keeping the luster of your gold plated jewelry.Please wipe with a soft cloth.Do not put your jewelry in contact with pool, ocean water or hot tubs, the chemical may cause a reaction on your jewelry. Please keep your jewelry away from any hand sanitizer, household products, creams and perfumes the alcohol will tarnish it.
You may shower with pieces from the "Get Wet Collection, Resort Collection, and AURELIE Diamond Collection only. Wipe these pieces with a soft cloth periodically.Keep your jewelry away from chemicals.They will not tarnish due to the nature and process these metals undergo, however they can still scratch, please care accordingly.
We accept the following forms of payment: American Express, Visa, MasterCard, Discover, ApplePay, PayPalFor added security, your billing address at noajewelry.shop must match exactly the address on file at your credit card company. The processing of your order may be delayed or denied if these addresses are different.
NOA designs are available online at noajewelry.shop.
After an order is placed, there is temporary hold on your credit card account for the total value of the order.
Your credit card will be charged once your order ships. The authorization that was temporarily on the account now becomes a permanent charge.
When authorizing the purchase, noajewelry.shop sends a request to the issuing bank for payment approval. If the bank does not provide an authorization for any reason the payement will not go through.
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