Returns & Exchanges
At NOÄ Jewelry, we want you to absolutely love your pieces. That’s why we offer easy exchanges within 30 days of purchase.

• Items can be exchanged for store credit within 30 days of purchase. Store credit never expires.

• We do not offer refunds but we’ll do everything we can to help you find the perfect replacement.

• If your item arrives damaged or defective, please reach out right away, we’ll replace it at no cost.
  

• To start an exchange, simply email us at customersupport@noajewelry.shop with your order number and we’ll send you a complimentary return label for domestic orders only. Please email us once you ship back your return so we can process your store credit. 

  Items must be returned in the original condition in which they were received:  unworn, undamaged.
  We reserve the right to refuse a return if the item shows signs of wear, alteration, or damage not due to our error.

• International orders: Customers outside the U.S. may return items for  exchange and store credit, but we kindly ask that you ship the item back to us at your own expense. Please email to start a return.

• Canadian customers:  Customers outside the U.S. may return items for  exchange and store credit, but we kindly ask that you ship the item back to us at your own expense. We do offer a local return address in Canada to make returns easier. Please email us at customersupport@noajewelry.shop to receive the details before shipping back your item.

• Shipping & Cancellations
  We work quickly to get your jewelry shipped. Once an order is placed, it cannot be canceled but don’t worry, we’ll still be happy to help you exchange your item once it arrives.

Return Address:
NOÄ JEWELRY
12480 NW 25th ST #115
Doral, FL 33182