Policy


ATTENTION NOÄ CUSTOMERS: 

All orders placed between August 14 2020- August 20 2020 will be processed on August 20 2020. There will be no shipment during that time (even previous custom orders that may have arrived during that time frame). Orders will be processed in the order it was received. Thank you for your understanding. 

Returns
Our policy lasts 30 days. You may EXCHANGE an item within 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.

We do not offer refunds.


ALL CUSTOM MADE ITEMS ARE NOT ELIGIBLE FOR RETURN.



Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be exchanged.
Any item that is returned more than 30 days after delivery will not be exchanged.


Exchanges (if applicable)
Send us an email at aurelie@noajewelry.shop and send your item to: 4101 Pine Tree drive , apt 1622, Miami FL 33140, United States.

Shipping
To return your product, you should mail your product to: 4101 Pine Tree drive , apt 1622, Miami FL 33140, United States

You will be responsible for paying for your own shipping costs for returning your item. We are happy to provide you a return label for about 3$ within USA. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.